Environmental Management Administration

In 1993, the Ministry of Environment established the "Public Nuisance Petition Management System" to address nationwide pollution appeals from the public for local environmental agencies to manage and handle public nuisance cases. The system currently offers diverse channels for complaints, including telephone, email, fax, written submissions, online platform, and mobile apps, allowing citizens to report pollution to environmental authorities at all levels.

Public nuisance pollution appeals are specifically processed by local environmental protection agencies while being supervised by the three Centers of Environmental Management under the Environmental Management Administration, Ministry of Environment. When necessary, the administration coordinates or provides required support.

Cases garnering legislator concern and public nuisance pollution appeals reported in person by members of the public at the administration, or submitted to the environment minister's inbox, are processed by local environmental protection agencies. However, the following exceptional public nuisance Petition cases, depending on details, are processed and given responses by the three Centers of Environmental Management according to principles of compliant, reasonable, fast, precise, and cautious:

1. Public nuisance pollution appeal cases involving three or more appeals made within two months and interdepartmental, complicated noise or odors, or cases judged by the administration to require active intervention.
2. Air, water, soil, or business waste pollution cases involving inter-regional environmental crime, cases of inter-regional waste disposal tracking, or cases judged by the administration to be severe or exceptional.

The Public Nuisance Petition Management System generates four lists of the previous month's "Unresolved Cases for over 11 Days (Non-Extended)," "Unresolved Cases for over 15 Days (Extended)," "Repeated Appeal Cases," and "Public Dissatisfaction Cases" on the 20th of each month (extended to the following business day in the case of public holiday). The lists are transferred to the three Centers of Environmental Management for processing or review according to case status. In principle, the center completes three or more case processing or reviews belonging to the aforementioned four lists by the end of each month and logs the processing or review results on the administration's Public Nuisance Petition Management System according regulations designated by the "The Environmental Management Center, in accordance with the "Standard Operating Procedures for Handling Special Public Nuisance Petition and Supervising Local Environmental Protection Agencies by the Environmental Management Administration of the Ministry of Environment," aims to resolve or review more than three cases from the specified four-category list by the end of the following month. The outcomes of these processes or reviews are then logged in the Public Nuisance Petition Service of the administration."